Airline Customer Service Commitment - Interim Report

Report to Congress by the U.S. Dept. of Transportation, as required by The Wendell H. Ford Aviation Investment & Reform Act for the 21st Century. It reports on the status of the Airlines' Customer Service Plans to carry out the commitment & whether the Airlines modified their contracts of carriage to reflect all items in their plans. At the time of the report, the Airlines were at the 6-month point in implementing their plans.Mead, Kenneth M. is the author of 'Airline Customer Service Commitment - Interim Report' with ISBN 9780756706906 and ISBN 0756706904.