Achieving Excellence in Retail Banking

Retail banking is essentially concerned with consumer banking. Due to the eradication of the Glass-Steagall Act in the last 19902s, many banks now operate investment and retail banking arms (in addition to private banking, corporate banking and asset management). During the last five years, retail banking has faced many challenges and has had to bear lower returns that other banking segments. Retail banks are under heavy pressure to increase current profitability, return on equity and at the same time demonstrate some capability for continued growth.Leichtfuss, Reinhold is the author of 'Achieving Excellence in Retail Banking' with ISBN 9780470853290 and ISBN 0470853298.