1.
Process Improvement A Guide for Teams
by Beans, Richard, Cooksey, Cl...
ISBN: 9780944533062
List Price: $44.95
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Measuring Quality : Linking Customer Satisfaction to Process Improvement
by Wilkerson, David, Cooksey, ...
ISBN: 9780944533055
List Price: $24.95
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Customer service measurement: The key to effective performance measures (Coopers & Lybrand m...
by Wilkerson, David, Cooksey, ...
ISBN: 9780944533086
List Price: $12.95